The Director of the Marketing Department has commissioned a project to stand up a new… Imagine you have just been hired by Simco Financial Services, help desk engineer Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility.

  • The legislation would regulate the supply chains of individual products to ensure they have not been manufactured on land that has recently been forest.
  • The process of creating an e-commerce website is about developing technical aspects.
  • You can also join relevant communities and forums to connect with other professionals in your industry.
  • Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree.

Help desk engineers and desk support technicians both require similar skills like «troubleshoot,» «help-desk support,» and «technical support» to carry out their responsibilities. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. A help desk engineer provides technical support to end-users, both remotely or in-person.

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There are also many online help desk engineer courses to help get the education required to be a help desk engineer. Some states are better than others when it comes to starting a career as a help desk engineer. The best states for people in this position are New Jersey, Connecticut, Pennsylvania, and Massachusetts. Even though most help desk engineers have a college degree, it’s possible to become one with only a high school degree or GED.

become a help desk engineer

They are also responsible for resolving the network problems, installing and configuring hardware and software. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists.

Help Desk Engineer Education FAQs

Help desk technicians are specialized types of customer service representatives. They use their technical knowledge of hardware and software to help troubleshoot problems users encounter. Beyond that technical proficiency, they must also have excellent interpersonal skills to interact with customers.